Moon necklace

FAQ's

What you need to know

Here are a few of the "frequently asked questions" to help you choose the perfect piece of jewellery. And if there's anything else you need to know, simply pop me a message using the Contact Form and I will come back to you as quickly as possible.

SHOP ELLIE BEA

Postage FAQs

  • How much is postage?

    Delivery is free for orders of £30 or more and costs £2.50 for orders under £30. Orders are sent by Royal Mail First Class. Please note this is not a tracked service. 

  • Where do you post to?

    Delivery is currently only available in the UK - due to the changes in legislation, I do not currently deliver to Northern Ireland.

  • Can I send a gift direct?

    Yes, simply add their address in the delivery section and I will include a handwritten message card with your order. Write your message in the comments box at checkout and I will do the rest!

Delivery FAQs

  • How long does delivery take?

    Each piece of jewellery is made to order, and I aim to send out your order within 3 to 5 working days of receiving it. If for any reason, this is going to vary, we will notify you within 48 hours and you have the right to cancel your order.

  • How long does Royal Mail take?

    Royal Mail First Class aims to deliver the next working day - please note this is not a tracked or signed for service. The delivery lead-time is subject to any Royal Mail delays or strikes which are out
    of my control.

  • Do you use a tracked service?

    If you wish to have your order sent by a tracked or signed for service, please contact me and I will advise additional costs involved.

Jewellery FAQs

What is the jewellery made from?

Some necklaces are made using silver plated settings, silver plated chains and silver plated clasps and others using sterling silver - please see individual listing details. The pendants are made with 100% cotton fabric or a linen blend fabric with a metallic foil or vinyl design. 

Keepsakes & Bouquet Charms have a silver plated setting
and single or double sided satin ribbon.

Earrings have sterling silver hooks or hoops and some
charms are sterling silver.

Key Rings have a silver plated setting with a nickel plated
or steel split ring for your keys.

SHOP ELLIE BEA

Design FAQs

  • Can my order be personalised?

    Several of my necklace, keepsake and key ring designs can be personalised - send me a message if you have any queries or requests.

  • Do you do bespoke designs?

    If you have something specific in mind, do let me know - many of the designs can be customised to suit your needs. I can't promise but will do my best!

  • Are the vinyl designs resistant?

    The foil and vinyl prints are pretty durable for everyday wear but please avoid getting them wet or rubbing/scratching it excessively.

Storage FAQs

  • How should I store my jewellery?

    Store out of the light in an airtight bag/box or in a lined jewellery box. This will help keep your jewellery away from moisture in the air and the light, which can lead to tarnishing.

    Avoid contact with fragrance or body lotion. Please do not get your jewellery wet - always remove them before taking a shower, when you go to bed or before exercise to avoid damage.

  • How should I store my keepsakes?

    Do not keep seasonal keepsakes in the attic. Store out of the light in an airtight bag to keep it away from light & moisture, wiping the silver plated setting with a soft lint-free cloth to remove any signs of tarnish.

  • Does silver & silver plate tarnish?

    Silver plate & sterling silver can tarnish over time when it comes in contact with the air or moisture - a little extra care will keep it in tip-top condition. Make sure you regularly wipe over your chains and the pendant setting with a soft lint-free cloth taking care not to rub the plating too firmly.